Creating Support Ticket - Best practices
How can you create a support ticket in Ad-Lister?
There are multiple ways of creating support tickets from the Ad-lister UI:
1. On the top Right corner of the screen, hover your mouse over "Help" and click on "My Tickets".
After clicking on "My Tickets," a pop-up window will appear in the bottom right corner, where you will have to click "Add Ticket," and then you'll be able to describe the issue you are facing.
2. You can click on the Chat bubble icon on the bottom right, and it will bring up the help section:
And there you can click on the "Submit a ticket" option
How to create a detailed support ticket to help us help you better
When creating a support ticket, please include the following details:
Describe the problem step by step (example):
I wanted to bulk edit item specifics for 4 products but nothing happened
1. I filtered the products using the X tag
2. I have added values into these fields
3. Pressed Save and revise and nothing happened
4. Here are the SKUs I wanted to modify: xxxxx, xxxxx, xxxxx, xxxxx
Having a thorough description of the issue helps out team to solve the problem in less time, please remember, the more details you provide, the faster your issue will be solved.